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Don’t take your bad day out on your clients

payback

Yesterday, while at our condo conversion project, another agent stopped by with a client. However, she had forgotten her lock box key, not a big deal we have all done it at least once. But, I could tell she was having a bad day and she was even snappy toward her client.

Her client asked her, "How much are the HOA dues here?" This was as I was walking away and said very quietly, so I knew it wasn't directed at me. But, then I heard this "Hell, I don't know, I forgot the MLS printout sheet too! TODD!"

I turned around headed back and asked "Yes, how can I help you?" Then her client and myself started to feel like if she was going to have a bad day, so were we. I so wanted to say to her client, "Do you want to leave and we can go look at one of the other units alone, I promise not to treat you like crap, even if I am having a bad day."

It was amazing to me that this client was putting up with it and just not driving off! I could tell she was amazed that someone working for a commission check could treat her this way. But, I wasn't allowed to say a word.

So out of frustration and all of this in less than a minute, I said, "You know, I'm going to leave you and your client here to look around and if you have any further questions, just give me a call and gave the agent my card"

nice matters

So as agents, please leave your attitude at home if you are having a bad day! The world doesn't need to also have a bad day just because you are. Just smile and try to change it into a good day!

Respect Realty LLC (Expect More)

 

At Respect Realty, LLC our agents believe in 100% dedication to client satisfaction.  We specialize in property and land acquisition around the Portland Metro and Vancouver, WA area. We delight in working with first time home buyers and sellers to guide them from start to finish. Our doors are always open and we are always happy to assist you with your real estate questions.

 

Reach out today, we look forward to talking with you!

 

Todd Clark and Seraina Aguayo (Owners of Respect Realty)

Respect Realty LLC (Expect More)

(503)564-3130

info@RespectRealtyNW.com

www.RespectRealtyNW.com

 

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Comment balloon 9 commentsRespect Realty LLC • September 29 2007 06:00PM
Don’t take your bad day out on your clients
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