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Maybe it’s time to get help or you will lose clients

 

When I answer my phone, and I do 95% of the time, I answer "Good afternoon, this is Todd, how can I serve you today?" When they answer, "Todd, I found you on Activerain..." I know it is going to be a good day.

Well, today was going to be a good day as I answered the phone. Because the caller started with "Todd, I found you on Activerain and we would like you to list our home!" Forget a good day, today just became a great day.

Photo Courtesy of cbicenhour

 

But, there was a catch! Oh, why does there always have to be a catch? The house is already listed with another agent. Come on, can't anything be easy? You see they want to cancel their present listing because their agent seems to have forgotten they exist!

I asked what they meant by that because they key was not to become #2 agent of 3.
I certainly didn't want to repeat the first agent's mistake. What happened? It seems they had a buyer stop by their house and it was out of flyers, so since they were in the driveway the buyer approached them about the house directly.

The agent advised them if this ever happened to have the buyer call her directly since she didn't want the sellers talking to any buyers.
(That is good advice if you ask me.) It had been three weeks since they heard anything from their agent and during that time, they had not had a single showing on the property.

The buyer called from their driveway and was very surprised when the agent said she didn't have any listings in that part of town. At that point the sellers took the buyers phone and wanted to talk to their agent.

After about 5 minutes, the sellers determined that the explanation that she misunderstood the buyer just wasn't correct. She had just plain forgotten them! They even had to say their name 3 times before the agent said, "Yes, sorry...What is the address of your house again?"

This is when the sellers had to know how many other buyers she had turned away because of no flyers and telling the people she didn't have a home listed in that area.

So, please agents know your inventory! If you have so many homes you can't remember, bring a cheat sheet along so you don't lose sellers like this agent has. Remember this is a service industry and part of that service should be communication.

 

 

 

 

Respect Realty LLC (Expect More)

 

At Respect Realty, LLC our agents believe in 100% dedication to client satisfaction.  We specialize in property and land acquisition around the Portland Metro and Vancouver, WA area. We delight in working with first time home buyers and sellers to guide them from start to finish. Our doors are always open and we are always happy to assist you with your real estate questions.

 

Reach out today, we look forward to talking with you!

 

Todd Clark and Seraina Aguayo (Owners of Respect Realty)

Respect Realty LLC (Expect More)

(503)564-3130

info@RespectRealtyNW.com

www.RespectRealtyNW.com

 

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Comment balloon 22 commentsRespect Realty LLC • October 22 2008 09:38PM
Maybe it’s time to get help or you will lose clients
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