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Don’t take your bad day out on your clients

payback

Yesterday, while at our condo conversion project, another agent stopped by with a client. However, she had forgotten her lock box key, not a big deal we have all done it at least once. But, I could tell she was having a bad day and she was even snappy toward her client.

Her client asked her, "How much are the HOA dues here?" This was as I was walking away and said very quietly, so I knew it wasn't directed at me. But, then I heard this "Hell, I don't know, I forgot the MLS printout sheet too! TODD!"

I turned around headed back and asked "Yes, how can I help you?" Then her client and myself started to feel like if she was going to have a bad day, so were we. I so wanted to say to her client, "Do you want to leave and we can go look at one of the other units alone, I promise not to treat you like crap, even if I am having a bad day."

It was amazing to me that this client was putting up with it and just not driving off! I could tell she was amazed that someone working for a commission check could treat her this way. But, I wasn't allowed to say a word.

So out of frustration and all of this in less than a minute, I said, "You know, I'm going to leave you and your client here to look around and if you have any further questions, just give me a call and gave the agent my card"

nice matters

So as agents, please leave your attitude at home if you are having a bad day! The world doesn't need to also have a bad day just because you are. Just smile and try to change it into a good day!

Respect Realty LLC (Expect More)

 

At Respect Realty, LLC our agents believe in 100% dedication to client satisfaction.  We specialize in property and land acquisition around the Portland Metro and Vancouver, WA area. We delight in working with first time home buyers and sellers to guide them from start to finish. Our doors are always open and we are always happy to assist you with your real estate questions.

 

Reach out today, we look forward to talking with you!

 

Todd Clark and Seraina Aguayo (Owners of Respect Realty)

Respect Realty LLC (Expect More)

(503)564-3130

info@RespectRealtyNW.com

www.RespectRealtyNW.com

 

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Comment balloon 9 commentsRespect Realty LLC • September 29 2007 06:00PM

Comments

Howdy Todd

Your 100% right, no one having a bad day should take it out on others.

If I had been the client I would not had stayed.

Have a good one

Posted by Dale Baker, New Hampshire Relocation Real Estate Information (Baker Energy Audits and Commercial Properties Inspections) about 11 years ago
Todd - How sad for the client.  We all have bad days but that should never be at the expense of the client.  You need to put on your game face and get down to business.
Posted by Joe Zapata, Your Burbank Real Estate Expert (Keller Williams Realty Media World) about 11 years ago
She sounds extremely immature.  Stories like that make me cringe,  no wonder our industry is rated below "used car salesmen".  Good Job on your part, I am surprised the buyer did not dump her and ask you to show the condo. 
Posted by Nicole Kraus (Signature Realty Associates) about 11 years ago
Yikes!  Maybe we should Flip This Agent! 
Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) about 11 years ago
Todd, I don't think I have ever heard an agent be that rude.  That is awful!  You set a great example of how to respond in this situation.  Perhaps the buyer will remember your name!
Posted by Diane Aurit, Lake Norman Real Estate (LKN Realty, LLC) about 11 years ago
This is another reason why people have the same vision of every real estate professional. This is very rude, and I would never treat my clients in this way.
Posted by Nicole Garner (Not Available) about 11 years ago
seriously people! we are NOT ALLOWED to do that...it is an unwritten rule of being successful! My clients will think that today is the greatest day ever even if its the worst day ever. I want them to be upbeat and excited, not down because of my day.    
Posted by Rick Grand (nowhere) about 11 years ago
I couldn't agree with you more, Todd. Great post. The other broker made a fool out of herself.
Posted by . . (no thanks) about 11 years ago

Dale - I wish she hadn't, but I can tell you she didn't buy there.

Joe - If I was that client, I sure wouldn't have bought from her after the way she was treating her.

Nicole - I wish she had, because I knew she liked them and was ready to buy.

Patricia - Good point. (LOL)

Posted by Respect Realty LLC, Brokers - Oregon / SW Washington Real Estate (Respect Realty LLC) over 9 years ago

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