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How much do your clients trust you?

Right now I'm in a situation that I never thought I would be in, I have a client that trusts me almost to the end of the world. (Well, it feels like it anyway.)

You see he has gone on vacation for six weeks to the Philippines, and says, "You know what I want, you have proven it twice now!" You see, both home inspections found some serious damage under the house to the foundation and the both sellers were not willing to pay to get them fixed.

He says, "If you see my home, put an offer in and fax it to me in the Philippines and I will look at the pictures, the video, and start to order the inspections and appraisals."

I'm not sure how I feel about this, and I've told him that I'm in a wait and see pattern on this one. This isn't an investor who buys homes just based on numbers or I wouldn't have a problem doing something like this. This is a person trying to buy his own personal residence.

But, it did make me feel good to have a client trust me enough to give the ultimate trust of finding him his dream home.

Respect Realty LLC (Expect More)

 

At Respect Realty, LLC our agents believe in 100% dedication to client satisfaction.  We specialize in property and land acquisition around the Portland Metro and Vancouver, WA area. We delight in working with first time home buyers and sellers to guide them from start to finish. Our doors are always open and we are always happy to assist you with your real estate questions.

 

Reach out today, we look forward to talking with you!

 

Todd Clark and Seraina Aguayo (Owners of Respect Realty)

Respect Realty LLC (Expect More)

(503)564-3130

info@RespectRealtyNW.com

www.RespectRealtyNW.com

 

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Comment balloon 14 commentsRespect Realty LLC • December 27 2007 01:05AM

Comments

Such a blessing in disguise. I think the risk of loosing one deal is much more tolerable than loosing the lifetime of business and referrals of a good client!  But it is his call, so let them know he needs to be able to make the decision himself. If they want a buyer in this market, they'll be willing to wait. if not, something better will surely come along!! good luck!

Brian Wentz

Posted by Brian Wentz, Realtor - Des Moines Iowa Real Estate (Keller Williams Greater Des Moines) about 11 years ago
Todd - What a terrific level of trust you have established with your buyer.  I have had a couple of these in the past and they have worked out really well, but I took LOTS of photos for them.  I'm sure it will work out well for you - you are a pro!
Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) about 11 years ago

I couldn't do it... I don't think... I can't imagine what it would be like or what one may have to go through if they return from their vacation and blame you for not having the perfect home.

too many CYA's here...

As honorable as it is to have someone trust you implicitly... I see too many "future" pit falls...

Posted by Michael La Fay (Meadow Lakes Supply Co.) about 11 years ago
This is one of the things an older realtor kind of loses focus on, trust. You do have to make the client feel comfortable and be on hand with alot of facts and have plenty of knowledge. Seems like you covered the bases my friend. You have also made me look at a simple step I might be lacking.
Posted by Luke Constantino, Residential/Commercial Real Estate Brooklyn NY (Brooklyn/Manhattan Real Estate) about 11 years ago
It's such a satisfying experience to have people trust that well. It also puts a lot of pressure to live up to their expectations.
Posted by Cathy Glass, Realtor - Knoxville, Tennessee (Realty Executives Associates) about 11 years ago
I think I might be more difficult buying for someone else than for me. You are right it is a blessing but may be somewhat of a burden also. Good Luck.
Posted by Terry & Bonnie Westbrook, Westbrook Realty - Grand Rapids Forest Hills MI Re (Westbrook Realty Broker-Owner) about 11 years ago
Describe the kind of home he visualizes, single level, multi-level. Is he a townie or a county boy? Do they need a fenced yard, attached garage? Does he like a lot of yard or little yard? Does he want an almost perfecto home, or does he want to put some tlc and sweat equity into it? Does at least 1 bath have to have a jacuzzi? Does he prefere open or rooms distinctly seperated? Are schools important?  Oops, sorry Todd, I was shopping with you. Does this guy care to move to the MGC? I have Gulf front property (Beach View/slab--opportunity to build fresh at new heights, I have horse property, Golf course property...)
Posted by M. Suzi Woods (Gravenstuk), Suzi Woods, Prior Independent REBroker in MS (NOW Sharing the life and spice of the GC one day at a time) about 11 years ago

Todd, I have run out and previewed a few homes for a customer that is moving here. I take more pictures and his friend comes out with me. Yes, they are willing to fly in last minute before making the final offer. I don't think would be that hard to do, if they knew the area etc.. I have sold 2 homes, site unseen for clients one from Germany and one that was here, didn't find anything and then something came on the market in the sub that they wanted. So they wrote it.

Both were scary when we did our walk-through because, "What if they hated it?"

Posted by Missy Caulk, Savvy Realtor - Ann Arbor Real Estate (Missy Caulk TEAM) about 11 years ago

Todd,

There is no way you should put your name on any AOS docs on behalf of that client...better to use all the latest available communications techniques, email, cell phones, overnight courier, etc....but let him make the final decisions!!! JMHO, Thanks,   Fran

Posted by Fran Gaspari, "The Title Man" - Title Insurance - PA & NJ (Patriot Land Transfer, Inc.) about 11 years ago
Todd, that is the ultimate in trust right there my friend. You could not ask for a better testimonial than that.
Posted by Danny Thornton, WordPress Guru (R & D Art) about 11 years ago
That is being a bit too trusting. Sounds good on the surface, but the future could present a different scenario. Let him make the decision to choose the home he plans purchase and occupy.
Posted by DDR Realty, Orange County NY (DDR Realty) about 11 years ago
Todd, That is great that your client trust you that much.  Obviously, you have shown him that you do a good job!
Posted by Roberta LaRocca, REALTOR®, Broker, Salesperson, Property Management (Simply Vegas Real Estate) about 11 years ago

Brian - In the end I sent him videos, pictures and told him I would take his offer from the Philippines as long as he put in it subject to interior inspection. He then has since come back early and he is seeing the property for the first time on Monday. I'll update everyone to what he thinks.

Jason - It does look like it working out real nice, he drove by the property on his way from the airport and as he put it, it is better than I described.

Sara - I do this a lot, but it is usually on investment properties, where it is a number game more than a visual thing. But, so far looking good!

Luke - Trust is a huge thing in real estate. If a client likes you and trusts you that means they will be willing to refer you to their friends. They may think you did a great job, but if no trust then the referrals will never come.

Cathy - The weird part is I don't feel that pressure, I just do what I do.

Terry
- So far no burden and now that they are here and seem to be even more excited than before lets me know that I was listening to their needs.

Suzi - Wrong coast! I like my sunsets and cold and windy beaches.

Missy - I think the reason they trust me so much is they know I've told them to walk away from homes that they have loved! The home looked perfect, but I talk to neighbors and find out the truth of the home. Then usually the inspection confirms my suspicions and what the neighbors have said about the home.

Fran - My names are on no docs besides where it says agent. They are faxing and e-mailing everything back, just as if they were here.

Danny - Soon as I see him, believe me that testimonial will be going out with my future buyer books.

Derrick - That is why we will have the final walk through, but I've been working with him for a long time and have had a few fail sales because of seller title issues. So I've learned exactly what he likes and he knows that.

Roberta - He fired another agent to have me as his agent, He fired his agent after meeting me and called me a week later to tell me that he had. He said from the first conversation he had with me about a property that he was calling on he could tell I was different than any other agent he had talked to.







Posted by Respect Realty LLC, Brokers - Oregon / SW Washington Real Estate (Respect Realty LLC) about 11 years ago

Providing value to your clients is how you earn their trust. And when you earn their trust, everything else will fall into place. 

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Calabasas CA (Barcode Properties) 2 months ago

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